February 08, 2005
Never solve the problem as stated
Excellent rule to follow, suggested by Don Norman: "Never solve the problem as stated". It is indeed rare to encounter someone in need of your problem solving skills who are able to adequately communicate the true goals they were hoping to obtain from the solution. Even if they did, it is often better to help them accomplish completely different, much bigger, goals by solving a different problem.
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Or, as Einstein said it,
"You can't solve a problem with the same logic that created it"
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